Frequently Asked Questions (FAQ)

Why is TouchFix.Shop changing to MobileSentrix Europe?
This lets us offer you a larger assortment, better availability, and even faster shipping, while you can keep relying on the support you are used to. Learn more about MobileSentrix Europe...

When does this take effect?
You can place orders with TouchFix.Shop until 12 September. From 13 September you can order at MobileSentrix Europe via mobilesentrix.eu. Order via mobilesentrix.eu...

Do I need to create a new account?
Yes. Please create a new business account at mobilesentrix.eu. It only takes a few minutes and lets you start ordering right away. Help with onboarding...

What happens to my TouchFix account and order history?
Your TouchFix account remains available through the familiar customer portal. There you can find your invoices, deliveries, and RMAs for previous TouchFix orders.

How do warranty and RMA work after 12 September?
All previous TouchFix orders will continue to be handled by TouchFix even after 12 September. New orders placed with MobileSentrix must be submitted to MobileSentrix. View the MobileSentrix RMA policy...

Where can I submit an RMA for an old TouchFix order?
Submit your RMA through the TouchFix customer portal. Clearly include the original TouchFix order number.

Where can I submit an RMA for a MobileSentrix order?
Log in at mobilesentrix.eu and follow the RMA instructions in your account, or contact the MobileSentrix Europe support team.

What happens to outstanding TouchFix invoices?
They remain as agreed. Pay them to TouchFix using the existing payment details and terms.

Do I keep my pricing agreements and terms?
Do you have specific agreements with TouchFix? Please contact us. We will ensure a smooth transition and discuss how we can continue this within MobileSentrix.

What are the benefits of MobileSentrix Europe for me?
- Order before 21:00 and your order ships the same day with PostNL. Learn more about shipping...
- A large, broad, and deep assortment of parts, tools, and accessories. View the assortment...
- Lifetime warranty on almost all parts according to the terms. View warranty terms...
- Multilingual support, already available in several languages and expanding. Contact us...

How fast is delivery?
Orders placed on time are shipped the same working day. Delivery in the Netherlands and Belgium is often next working day. For other EU countries, delivery time depends on the carrier and destination.

Which payment methods can I use at MobileSentrix Europe?
Use the payment options available in the webshop. Bank transfer details for business payments are shown on your order confirmation and invoice.

Can I still order via TouchFix if I am missing something on MobileSentrix?
No. After 12 September you order via mobilesentrix.eu. Missing something? Let us know. We will help you with an alternative or add the product where possible.

Are my data safe and do you comply with privacy laws?
Yes. We process data in accordance with applicable privacy legislation. Your data is used only to handle orders, invoices, and service.

Who can I contact with questions?
For old TouchFix orders, invoices, or RMAs: your familiar TouchFix channels.
Phone: +31 70 20 60 103
Email: info@touchfix.nl
WhatsApp: +31 6 24 38 42 74

For new orders and accounts: the MobileSentrix Europe support team via mobilesentrix.eu.
Phone: +31 85 799 0608
Email: sales@mobilesentrix.eu
WhatsApp: +31 85 799 0608